Return Policy (Within Three Days)
Customers may request a return or exchange within three (3) days from the purchase date, provided that:
· The product is in its original condition.
· The product is fully sealed in its original packaging.
· All accessories, manuals, and original box are included.
Refund Method:
· Cash purchases will be refunded in cash.
· Credit card purchases will be refunded to the same card, subject to bank processing timelines.
3. Exchange Policy (After Three Days)
· After the initial three-day return period, exchanges are allowed within fourteen (14) days from the purchase date.
· Exchanges are permitted only for products of the same category or higher value (price difference applies).
· Cash refunds are not permitted after the three-day return period.
4. Non-Returnable / Non-Exchangeable Items
Including but not limited to:
· Mobile phones and laptops.
· Cameras, printers, and screens (LCD / LED / Plasma).
· Headsets, accessories, storage devices, and memory cards.
· Software, games, and digital products.
· Any product with physical damage, misuse, or unauthorized handling.
5. Eligible Return / Exchange Cases
· Verified manufacturing defects, provided the product has not been used.
· Subject to inspection and approval by SmartBuy™ technical team.
6. Restocking Fees
· Restocking fees may apply in certain cases, depending on the product condition.
7. Data Responsibility
· Customers are solely responsible for backing up all personal data before returning or submitting any device for service.
· SmartBuy™ bears no responsibility for data loss under any circumstances.
8. General Provisions
· Promotional offers and discounted items may be subject to special conditions.
· All terms and conditions are subject to change without prior notice.
· In case of any discrepancy, SmartBuy™’s approved policy shall prevail.
Important Notes
· No return or exchange transactions will be processed after 5:00 PM.
· Returns and exchanges are not accepted on official holidays or Fridays.