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For Complaint and Suggestions info@smartbuy.jo

  • All weekdays 9:00 am till 11:00 pm. [ 7th Circle, Amman, Jordan.]
  • All weekdays 9:00 am till 12:00 pm. [ Mecca Street, Amman, Jordan]
  • All weekdays 9:00 am till 12:00 pm. [ Q.Rania Alaballah Street [Jordan University Street], Amman, Jordan.]
  • All weekdays 9:00 am till 12:00 pm. [ Taj Mall, Abdoun, Amman, Jordan]
  • All weekdays 9:00 am till 12:00 pm. [ Wasfi Al-Tall Street, Irbid, Jordan]

  • 7th Circle, Amman, Jordan.
  • Mecca Street, Amman, Jordan
  • Q.Rania Alaballah Street [Jordan University Street], Amman, Jordan.
  • Taj Mall, Abdoun, Amman, Jordan.
  • Wasfi Al-Tall Street, Irbid, Jordan.

SmartBuy™ offers all the leading international brands with the widest range of products including TV, audio systems, computers, mobile phones and IT communications, cameras, gaming, home appliances and personal care products. The product range is supported by complete after sales services such as, free home delivery and installation. SmartBuy™ also offers household machines and electronics repairs.

  • SmartBuy™ offers instalment programs through more than 14 Jordanian banks:
  • All conditions will be requested from your bank.
  • The instalment period up to 12 months with 0% interstate.

To create an account please click on this link

  • 7-day Return Period:

    We accept returns or exchanges 7 days from the original purchase date on most products excluding computers, monitors, laptops, camcorders digital cameras.

  • 14-day Exchange Policy:

    If your purchase is not returned within the 7-day refund period, you may exchange your purchase for most products up to 14 days after the date of purchase for store credit. Certain exceptions apply including computers, monitors, laptop computers, projectors, camcorders & digital cameras.

  • Promotional Items:

    Any product purchased with a promotional items included with the original transaction (e.g. buy TV, get free DVD player half of) cannot be returned.

  • Restocking Fee

    A restocking fee of 25% will be charged on opened box items. Any item not in its original condition including box, wrapping, manuals & accessories may also SmartBuy have to accept the exchange & refund.

  • Non-Returnable Items:

    Non-returnable items include labor and /or installation services, mobile phones, laptops, routers, camcorders, digital cameras, desktop computers, computer LCD monitors, LCD’s, LED, Plasma, CRT, MP3 players, memory cards, flash memory, hard drivers, computer memory, copiers, fax machines, printers, spare parts, accessories, personal care items & consumables such as inks, toners, drums, blank media, phone cards & prepaid cards, or items that are damaged or abused, opened computer software, movies, music & video games cannot be returned, any product purchase from smart home that is used cannot returned unless defective from origin. Any special order product cannot be returned unless defective from origin. Any item that goes on promotion cannot be returned unless defective from origin.

  • Note Regarding Personal Items or Data on Returned or Exchange Products:

    Returned or exchanged product. SmartBuy is not responsible for any personal items or data left on or in a returned or exchanged product.

    • Items that go on promotion are not covered by our price protection policy.
    • Items may be subject to testing before any type of refund is applicable.
    • Items purchased from SmartBuy booths have their own return policies.
    • Some items are subject to 24 hours limited warranty.
    • SmartBuy reserves the right to deny any return or exchange.
    • Laptop warranty is on hardware parts not software programs.

  • Apple Items:

    All Apple replacement are subject to 16% as sales tax & 30% customs. in case of any item exchange the exchange must be in the same purchase value or higher value.

  • Refund Method

    Most refunds, if applicable, will be in the same from as original purchase. Cash purchase will be refunded in cash& credit card purchases will be refunded back to the same credit card used at original purchases will be refunded back to the same credit card used at original purchase if returned on the same day a 2% will be charged for any credit card purchases refund after 24 hours.

  • Any refund or exchange after 5.30pm will be postponed to next working day We apologize for not being able to process any refunds or exchanges on Fridays and public holidays.
  • To check the exchange and refund policy click on this link

You can rely on SmartBuy for the highest quality of electronic goods. Our partners include all major authorized distributors so should there be any manufacturer defects, we will handle all warranty fulfilment issues for you.

Shop easily with the comfort of knowing that you are guaranteed to get the best prices at SmartBuy. If you are not completely satisfied with your purchase, you can return or exchange your product according to our flexible Return Policy.